Remote Customer service Jobs · Digital Health

• Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
• Architect Maven’s Client Success strategy and organization
• Drive world-class NRR through proactive engagement and measurable value delivery
• Build and scale a high-performing client-success organization

• Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
• Architect Maven’s Client Success strategy and organization
• Drive world-class NRR through proactive engagement and measurable value delivery
• Build and scale a high-performing client-success organization

The Client Success Manager (CSM) ensures organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health’s FDA-cleared treatments at scale. Accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes. Requires an individual who is able to communicate simplicity in complex environments and build excellent client relationships.