Handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. Respond to customer inquiries via email, phone, and live chat. Provide accurate and timely information regarding our products/services and resolve complaints.

As a Customer Support Specialist in Rossum, you will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional support experiences. This role involves working collaboratively with cross-functional teams, managing documentation, and maintaining effective communication with clients.

Responsible for the triage and resolution of all technical support tickets. This is a client advocacy role with a focus on supporting customers and delivering consistent excellent service. Handle front line technical support (Tier 1/2) by responding to customer support tickets as soon as they enter the help desk queue, escalating requests to appropriate teams as needed.