The Customer Success Manager at GuidePoint Security will serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements. The position will provide senior customer success management oversight for GuidePoint’s largest professional services customers. The ideal candidate will serve as a “player / coach” to advance this function from within GuidePoint.

The Customer Success Manager (CSM) will play a vital role in ensuring our customers achieve their goals and realize the full value of their investment in our platform. They are responsible for building strong, trusted relationships with customers, ensuring they realize maximum value from Sparrow’s products and services.

We're looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience.

As a Customer Care Representative, you will use multiple systems to resolve customer inquiries, address complaints, and retain customer loyalty. You will also update customer information, fulfill order requests, and provide feedback to management.