Remote Customer service Jobs · Multitasking

• Handle 4–6 simultaneous inbound chats, maintaining accuracy and response timeliness across all active sessions.
• Qualify customer needs by gathering key information and routing them to the appropriate department or licensed agent.
• Answer general insurance questions and provide guidance on website navigation, plan viewing, and enrollment processes.

eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.

• Submit and follow up on dental insurance claims, post payments, and verify benefits for multiple dental practices nationwide.
• Manage day-to-day client communication and relationships to ensure satisfaction and retention.
• Prepare and deliver monthly ROI statistics and quarterly business reviews.

DentalXChange simplifies the business of dentistry by providing revenue cycle management for dental practices across the country. They have a team that values core values like Actively Care, Try Hard, Be Humble, and Feedback is a Gift, fostering a positive culture.