The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team, solving problems and making things work fast. You’ll be a technical Swiss Army knife: joining onboarding calls, guiding customers through CRM integrations, and helping teams with unique or advanced use cases, bringing clarity and confidence to customers.
Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users. Work directly with users, and customer support team members, to execute the team's goal. Debug, serve as an escalation point and trend product feedback and/or issues based on interactions. Work directly with customers, customer support and client managers to troubleshoot complex technical issues.