Remote Customer service Jobs • Telephone Communication

As a Complaints Advisor at Monzo, you'll be the point of contact for customers who feel particularly disappointed in the service. This role involves providing the best customer experience when handling complaints in writing and over the phone, supporting root cause analysis, and cultivating a customer-centric culture. The ideal candidate will be an experienced complaints handler with excellent communication skills.

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment to ensure high quality customer service. Receives calls from members and providers, responds to complaints and grievances and records all call details. Receives requests for adjustments on claim issues and disenrollment.