Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.
Manage a high-volume book of business using digital and one-to-many engagement strategies like email campaigns, webinars, and in-app messaging to drive customer onboarding, adoption, and value realization.
Own resolution of higher-complexity tickets, contribute to queue coverage, and monitor service-level expectations for response and resolution times in collaboration with Support and other teams.
Execute digital playbook strategies to mitigate churn, increase retention, identify expansion opportunities, and act on customer feedback from CSAT/NPS surveys, while serving as the customer's voice internally.
Employ provides talent acquisition software, including three ATS solutions (Jobvite, Lever, JazzHR) and AI Companions, to help businesses hire smarter and faster. It is a remote-first company with a fast-moving, people-first culture, serving over 23,000 global customers and emphasizing flexible work, comprehensive benefits, and career development.
Serve as the primary point-of-contact for enterprise customer inquiries, managing the support inbox and ticket workflow.
Troubleshoot and resolve first-line issues for enterprise hospital groups and escalate complex cases with proper documentation.
Partner with internal teams like Operations and Customer Support to resolve issues and maintain trackers for enterprise accounts and support trends.
Roo is a company that builds a veterinary staffing platform to connect animal healthcare professionals with hospitals for relief work and hiring opportunities. It is a remote-first, mission-driven company with a diverse team focused on innovation in the animal health industry.