This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment. The Revenue Cycle Success Manager will serve as the primary liaison between customers and internal teams and analyze customer performance metrics.

You will be on the front lines supporting Persona’s customers at each stage of their engagement and making sure they have a world-class customer experience. Your day-to-day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues, directing customers to relevant documentation, contributing to documentation, and implementing processes to improve efficiency of support.

Guide U.S. military veterans through the VA disability claims process as a Veteran Coach, providing coaching, mentoring, and education to help veteran clients navigate the complexities of the VA system. Work with veterans via email, phone calls, and video sessions, following a proven, education-based process to support them in receiving the VA disability benefits they deserve.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

Seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you manage a high call volume.

Lead GearLaunch’s Customer Service team, ensuring world-class support for our users. This role is crucial in shaping and refining our support operations to meet the demands of a fast-growing e-commerce platform. You’ll be responsible for building and optimizing processes, driving performance, and leading a team that handles inquiries, escalations, and issue resolution.

Provide world-class customer service within a global contact center environment, striving for first contact resolution and an elite customer experience. Assist consumers with orders, website access, and product features, educating them on TransUnion products and credit industry concepts. Troubleshoot service interruptions, retain subscribers, and accurately capture details.

Drive operational improvement for customers through products during implementation and post-implementation. Manage customer implementations by taking ownership of accounts after a sales close, ensuring correct product configuration through workflow design, training, and adoption services. Monitor customer operations, ensuring product functionality and adoption, strategizing for continued ROI.

This role supports a geo-graphically dispersed, multi-disciplined technical team providing end-user help desk support services, requiring the ability to learn. Responsibilities include providing remote technical support to federal clients over 24x7 coverage, documenting problems, maintaining documentation, and participating in continuous improvement initiatives.

The Customer Service Account Coordinator provides distinctive customer service, supports the outside sales force, and collaborates with internal teams. Responsibilities include handling inbound calls/emails, providing inventory availability, entering customer orders, and preparing production requests. The position requires remote work and periodic in-person training in O’Fallon, Missouri.