The Student Success Advisor drives student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role provides consultative coaching and data-driven decision making to impact student retention, satisfaction, and outcomes.
As a Costco Contact Centre Representative, you will be the first point of contact for clients in a fast-paced environment. Leverage CIBC card products to support clients' banking needs by resolving issues, identifying opportunities, and offering personalized solutions. Requires meeting Agent@Home program requirements and attending the primary work location within two hours' notice.
Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. You’ll need to know things to maintain a deep understanding of our product offerings.
The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth.
Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manage a case load across a variety of clients and surgical categories. Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues.
You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. Engage with customers through chats, emails, and calls, offering stellar support and solutions.
The Customer Success Associate (CSA) role is a critical position designed to prepare team members for advancement to the Customer Success Manager (CSM) role. CSAs are involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the Turquoise Health platform.
We are seeking a dedicated Customer Support Representative to join our team. In this role, you will serve as the primary point of contact for medical practices and sales representatives, ensuring a seamless experience with our cardiac monitoring solutions. Your ability to provide timely support, troubleshoot technical issues, and maintain high levels of customer satisfaction will be essential to our mission of advancing cardiac care.
The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.
As Prelim continues its rapid growth, we're expanding our Customer Success team to support our clients in leveraging our platform for critical customer-facing financial services. You will build strong customer relationships with our financial institution clients and help them achieve their business outcomes with our platform. You'll work with some of the biggest names in banking, translating their complex operational requirements into streamlined digital experiences.