As a Workforce Management Analyst, you'll be instrumental in optimising service delivery and ensuring efficient staffing for customer operations within your specific domain. Your role will involve operational configuration and set-up, managing shifts plans, real-time performance, identifying trends, and collaborating to maintain high service levels. In a constantly evolving environment, your proactive approach and adaptability to change will be crucial.
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In this role, you'll play a key part in ensuring accurate and compliant payroll execution according to the country specific legislation, performing end-to-end payroll operations, and collaborating with cross-functional teams to support employees and clients with complex payroll needs.