Remote Information technology Jobs • Debugging

Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues.

Investigate and resolve developer- and admin-related support cases involving Airtable’s scripting, automation, API, OAuth/SSO, and third-party integrations. Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues. Contribute to and maintain internal documentation, debugging guides, and reusable support content to scale resolution of recurring issues.