This is a 100% remote role in Romania. The Technical Support Engineer will need a minimum of 4 years of experience in application support, excellent English communication skills, and good knowledge of database manipulation and IIS troubleshooting. The Engineer will work in shifts and coordinate with multiple teams to solve issues, while possessing excellent analytical and problem-solving skills.
In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team, ensuring efficient support operations, technical excellence, and ongoing process improvement, driving application and database monitoring, issue analysis, and resolution of complex technical escalations.
In this role you will be responsible for provisioning, maintaining, and troubleshooting the Windows environment and networks to ensure seamless IT operations and robust security. Key duties include managing network infrastructure, monitoring system performance, and implementing security measures. You will also assist in technical support with developers as needed. The candidate must reside within the continental US.