In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team, ensuring efficient support operations, technical excellence, and ongoing process improvement, driving application and database monitoring, issue analysis, and resolution of complex technical escalations.
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The Technical Support Engineer I (JR Level) will provide application support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills.