The IT Services Manager will enable our remote workforce to be productive and compliant and streamline our current processes of procuring equipment, setting up new employee accounts and ensuring compliance with company security standards. They will also provide tech support to a diverse, interdisciplinary, team, including a large workforce of peer coaches without previous experience in a technology company.
Provide remote technical support to our clients, troubleshoot issues, and ensure a seamless user experience. Requires excellent communication skills, a strong technical background, and the ability to work independently. Responsibilities include providing virtual technical support via phone, email, or chat, troubleshooting hardware and software issues, and documenting support tickets.
As the System Support Administrator for Gurobi Optimization, your responsibilities will revolve around maintaining and optimizing computer systems and servers. You will conduct regular maintenance activities, install hardware and software, and ensure the smooth operation of Gurobi's IT infrastructure. As the systems administrator, you will be vital in optimizing Gurobi's computer systems and servers, ensuring reliable operation, and supporting the organization's growth and success.