Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Serve as primary administrator for Oracle WebCenter, Enterprise Manager, OID/OAM, and manage SSL/TLS encryption across the middleware stack.
Monitor system health, enforce security controls (NIST 800-53, FedRAMP), and provide backup support for Oracle Database, WebLogic, and other products.
Collaborate with DOE stakeholders and security teams to maintain a highly available, compliant Oracle Fusion Middleware environment.
Significance Inc. provides enterprise IT support and services to federal programs, including the Department of Energy. The company is a mid-sized contractor focused on delivering secure, modern IT environments for government clients.
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.