As an IT Service Manager, you will be responsible for stakeholder & customer management, service financial management & reporting, interface management, service quality, and service change & rollout management.

Oversee the management, optimization, and integration of SharePoint environments and Microsoft CoPilot AI functionalities ensuring seamless collaboration, document management, and AI-assisted automation across the organization. The ideal candidate will have expertise in SharePoint architecture, AI-powered productivity tools, and user training to enhance operational efficiency.

As a Help Desk Technician, you will answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. You'll provide professional customer service and timely resolution or escalation of issues, accurately log all service requests, and exercise patience and professionalism during stressful situations.

You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds.

Responsible for implementation, configuration, and support of SAP Integrated Business Planning (IBP) solutions, particularly in Demand, Supply & Response, Inventory Optimization (IO), and Sales & Operations Planning (S&OP); requires understanding of SAP IBP functionalities and experience with SAP Advanced Planning & Optimization (APO). Will collaborate with stakeholders to optimize supply chain processes and drive business improvements.

Help customers design and implement efficient, performant, and scalable technology architectures centered around Mambu. Advise, consult, and train customers on the usage of Mambu’s integration capabilities to ensure use of best practices. Coordinate with product and engineering teams to identify enhancements and improvements.

Deliver exceptional customer support by addressing and resolving technical issues related to multi-cloud environments. Troubleshoot problems, offer tailored solutions, and ensure a seamless experience. Proactively monitor, diagnose issues, and implement effective resolutions, adhering to best practices and security standards across different cloud providers.

The IT Portfolio Administrator ensures applications are managed and updated to support enterprise activities, continuous improvement, and information access for users. Responsibilities include providing initial support for user issues, managing enhancements and upgrades, and maintaining user set-up.

In this role, you will work with a small set of enterprise customers to provide direct technical and architectural guidance for the Red Hat Ansible Automation Platform. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf.

The Senior Infrastructure Engineer will be responsible for implementing, maintaining, and supporting the Microsoft 365 platform with a focus on Microsoft's Identity, Mail, Collaboration, and Compliance products and services, as well as helping support Wealth Enhancement's Windows server and storage systems and services.