Implement, configure, and support CareDx software platforms and HL7 interfaces.
Troubleshoot and resolve system issues related to databases, operating systems, and application interfaces.
Provide ongoing customer support and ensure compliance with SLAs while managing project timelines.
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. The company offers a competitive total rewards package and fosters a culture where every employee contributes to improving patient outcomes.
Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.