The Workforce Management Analyst is responsible for optimizing staffing levels, forecasting call volumes and ensuring excellent service delivery across customer support channels. The person will monitor adherence to schedules and service level performance across all queues. The person will generate reports on key performance indicators including service levels and forecast accuracy.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers, helping carriers launch products quickly.
Manage Client Experience Associates (CXA) in delivering amazing client experiences through performance management, coaching and development. You'll be accountable for a group of CXAs performance and monitoring, achieving team output goals, quality of client interactions, and achieving ticket service level agreements. Assist in employee development/coaching/mentoring and pivot employees across support channels to achievement of team goals.
Wealthsimple helps everyone achieve financial freedom by reimagining what it means to manage your money with smart technology and transparent, low-cost services.