Implement an effective model of standards, professionalism and positive culture through strong and respectful leadership.
Build and maintain a capable, effective, efficient and flexible technical team.
Lead on ensuring all surveys that pass through the design team are technically viable for installation.
We're on a mission to drive the global renewable energy revolution. We are an equal opportunity employer looking for genuinely decent people who are honest and empathetic.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.