Onboarding Operations Specialist L2 (Portuguese Speaker)

Join the team as Twilio’s next Onboarding Operations Specialist to work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally.

Manager, Support Account Services Management

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.