As a Technical Implementation Manager at Prepared, you will lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. You'll serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. This role is critical to delivering a seamless, high-quality implementation.
We’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform.
The Team Lead is responsible for managing daily operations of the Service Desk of their functional group, managing individual contributors, representing the team within the department, and helping to ensure that the team is constantly developing and improving. This position will report to the Manager of the Service Delivery Team.