Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Define and implement enterprise third-party labor deployment strategy across multiple business segments.
Lead third-party vendor relationship management including contract negotiations and performance reviews.
Oversee deployment and scheduling of employees to meet client demand and optimize workforce allocation.
The Company is a leading sales and marketing agency specializing in outsourced sales, merchandising, and marketing services for food and consumer packaged goods. It operates across multiple trade channels, bridging the gap between manufacturers and retailers.
Own workforce capacity modeling and forecasting based on user growth and care delivery expectations.
Collaborate with Care leadership to define productivity metrics and resourcing strategy.
Partner with Marketing and Product to anticipate needs and proactively plan staffing.
WellTheory is a digital health company that helps people with autoimmune conditions manage their health through personalized care, nutrition guidance, and coaching. The company has a team of over 60 employees and fosters a remote, mission-driven culture focused on member well-being and reducing employer healthcare costs.
Lead workforce planning and capacity management for all clinical roles, ensuring provider data accuracy and forecasting panel availability.
Oversee scheduling and provider availability, optimizing schedules and reducing friction through waitlist management and audits.
Monitor operational KPIs and build dashboards to predict demand shifts and inform staffing decisions.
FamilyWell Health is an AI-enabled mental health start-up delivering therapy, psychiatric consultation, and coaching to patients across multiple states. They are a high-growth startup in the women's mental health space, building systems and structures for scalable operations.