The Customer Success Team helps SmithRx’s clients derive the full value of their PBM services by building and managing effective relationships and communicating the value of services. As a Clinical Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers via pharmacy benefit analysis and clinical consultation delivery, serving as a trusted advisor for clinical pharmacy services.
The National Field Training Manager (NFTM) - SMD is a remote, corporate position which supports the franchise for an assigned Botox Therapeutic indication. The NFTM is responsible for the design and delivery of training solutions to the sales organization, developing and delivering foundational & advanced skills training for new hires & the existing sales team.
Dispensary duties in the Main Pharmacy including medication order and profile review and entry into Meditech Expanse Pharmacy module, checking responsibilities, trouble-shooting clinical & drug distribution issues, & acting as a resource for Pharmacy Technicians & Students. As staffing situations require, provide back-up coverage for staff on a variety of patient care units and departments including decentralized medication order and profile review and problem investigation, medication reconciliation and resolution and liaison responsibilities. Based at Oakville but will include remote coverage of other sites on nights, evenings & weekend shifts. Other duties as assigned.
Drive meaningful patient outcomes while transforming healthcare delivery. Be at the forefront of value-based care, partnering with field teams, interdisciplinary care members, and practices to optimize medication strategies that directly improve patient lives. Guide critical transitions of care and elevate quality measures, serving as the clinical expert who bridges the gap between complex pharmaceutical needs and real-world care delivery.
In this role, you will provide patient care by removing the barriers to medication access. You'll work with insurance companies and clinician offices facilitating medication approvals through prior authorizations. Also, you'll work with patients and funding sources to obtain financial assistance for high dollar co-pays, and provide phone support to patients by navigating pharmacy dispensing systems to adjudicate claims, refill medications and increase adherence.
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. Educate patients on the services offered by the Shields Specialty Pharmacy Program. Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.