Lead day-to-day program management for new in-person experiences, from planning through launch and operations. Develop operating models, playbooks, and SOPs for staffing, training, and client engagement. Partner with cross-functional teams (Design, Marketing, Finance, CX) to align and execute. Manage vendor and partner relationships, including F&B, tech, and service providers.
Support our largest clients in their digital training strategy through the 360Learning platform by building a strong relationship with the HR executives of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by coordinating the different resources and empowering the client with the Enterprise positioning and vision provided by our solution.
As the Sales Enablement & Operations Manager, you are the operational heartbeat of our phone and B2B sales organization. You’ll optimize how our teams sell, staff, and serve — turning data into action, systems into insights, and automation into efficiency. You’ll own the tech stack (HubSpot, Salesforce, Five9, Calabrio, Balto) and the analytics that drive daily performance across B2C, B2B, and B2B2C channels.