Account Director - SMB

About the Role:

• Drive renewals and identify opportunities for upsells and cross-sells.
• Manage a dedicated territory and collaborate with internal support teams.
• Maintain partnerships while building new pipeline from current clients.

What You'll Do:

• Lead meaningful discovery conversations to uncover core business needs.
• Navigate the contract process with client legal teams and internal counsel.
• Engage with executive leadership to align Bazaarvoice's solutions with business goals.

What You'll Bring:

• Manage contract renewals, meeting or exceeding company’s average renewal rate.
• Prioritize multiple internal and external asks to move your business forward.
• Build consensus among diverse stakeholders and translate technical features into strategic outcomes.