Manager, Contact Center Operations
Remote regions
GlobalBenefits
Unlimited PTO
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Role Overview:
- Manage a Tier 1 contact center for multiple clients' loyalty programs.
- Ensure service levels and customer satisfaction goals are met.
Key Responsibilities:
- Coach and develop supervisory staff to meet performance goals.
- Oversee scheduling, reporting, and calibration sessions.
- Resolve customer escalations and identify trends.
Requirements:
- 4-6 years of contact center experience; advanced Excel skills.
- Excellent coaching, communication, and problem-solving abilities.
Culture:
- Kobie is a remote-first, values-led organization named a Top Workplace.
- We prioritize work-life balance with flexible time off.
Kobie
Kobie is a loyalty solutions provider that helps brands build lasting emotional connections with their consumers through strategy-led technology. Named a Top Workplace in the USA, the company fosters a collaborative, growth-focused culture where every team member is a leader.