Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Manage overall delivery of the SEVP Response Center Level I tasks, including contractor team performance and issue resolution.
Advise government leadership on requirements, risks, and program resources while enforcing work standards and supervising personnel.
Conduct call center studies and statistical analysis to identify trends and implement measurable operational improvements.
IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Lead strategic and operational management of third-party customer support services, ensuring exceptional experiences for students and educators.
Oversee vendor performance against SLAs, KPIs, and quality standards using data-driven insights and continuous improvement.
Drive workforce performance, escalation management, and AI-enabled solutions to optimize service delivery.
They provide large-scale customer support services for students, educators, and other stakeholders in the education sector. The company fosters a remote-first, collaborative culture focused on innovation, inclusion, and continuous improvement.
Handle incoming calls from members and navigate tools to address inquiries.
Maintain high service standards and meet performance targets while adapting to difficult situations.
Participate in product and procedure training and collaborate with team members.
Velera is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America. The company fosters a remote-first, inclusive culture guided by a people-helping-people philosophy.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Coordinate field service requests from scheduling through completion, managing work orders and technician assignments.
Communicate with customers, technicians, and internal teams to ensure timely service delivery and resolve issues proactively.
Maintain accurate documentation and independently manage workloads in a fast-paced, 24/7 remote environment.
This company provides global technology services and manages field service operations for customers. It fosters an inclusive, supportive, and people-first culture with a diverse, collaborative remote team.
Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.
When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.
Answer and track incoming calls while navigating multiple systems.
Document sensitive information accurately and escalate calls as needed.
Conduct research and prepare detailed reports to support client operations.
CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence.
Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Supervise a team of customer support specialists, providing coaching, feedback, and training.
Monitor queue health, ticket volumes, and SLAs, adjusting as needed.
Track performance metrics like CSAT and resolution time, and conduct QA reviews.
Tapcheck is a digital platform that provides on-demand pay, allowing employees to access earned wages early. The company is a fast-growing startup with a team that values humility, grit, and continuous improvement, focusing on financial wellness and business productivity.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.