Caseworker, Patient Support & Services

Reimbursement and Case Management:

• Assist with reimbursement processes by managing coverage-related requests and supporting timely, accurate case progression.
• Coordinate benefits documentation, case updates, follow-up activities, and reimbursement-related communications.
• Review and resolve routine reimbursement issues, documentation gaps, and workflow exceptions to minimize delays.

Collaboration and Process Improvement:

• Collaborate with internal teams, healthcare partners, and external stakeholders to clarify requirements and facilitate case resolution.
• Contribute to process improvement initiatives, workflow enhancements, and operational readiness activities.
• Support continuous improvement efforts that enhance efficiency, scalability, and patient service outcomes.

Benefits and Work Environment:

• Fully remote work opportunity within Canada with comprehensive medical, dental, and vision coverage.
• Wellness resources supporting physical, emotional, financial, and social well-being.
• Professional development opportunities, training programs, and mentorship resources.