Customer Success Manager

Junction

Remote regions

US

Salary range

$110,000–$140,000/yr

Benefits

5w PTO

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Why We Need You:

  • We are stretched and need help with proactive work: QBRs, expansion opportunities, and churn risks.
  • This hire is about adding someone with horsepower to own a focused book of business.
  • Successful candidate is comfortable in commercial conversations, pricing, and upsell opportunities.

What You’ll Be Doing:

  • Own a portfolio of 25–40 accounts across our digital health and mid-market segment.
  • Proactively identify upsell and cross-sell opportunities and work with our sales team to close them.
  • Be the voice of your customers internally and bring patterns, feedback, and frustrations to product and engineering.

What We’re Looking For:

  • High agency: spot problems, form a view, and act.
  • Adaptability: read the room quickly and flex your approach.
  • Technical curiosity: worked with technical product and enjoyed getting into how it works.

How You'll Be Compensated:

  • Generous early stage options (extended exercise post 2 years employment).
  • Flexible, remote-first working - including $1K for home office equipment.
  • Regular in person offsites, last were in Morocco and Tenerife.

Junction

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.

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