Inside Sales Manager

Team Leadership:

• Manage and develop the inbound follow-up team, including SDRs and Sales Associates.
• Conduct regular 1:1s, coach performance, and hire as the team scales.
• Own the pairing model between Sales Associates and Account Executives.

Follow-Up and Mid-Funnel Conversion:

• Design, write, and A/B test follow-up sequences across email and chat.
• Build and manage the no-show recovery motion for cancellations and missed demos.
• Build and run reactivation campaigns for aged and closed-lost opportunities.

Sales Quality and Coaching:

• Review recorded calls and demos using a written sales scorecard.
• Coach Account Executives on discovery, objection handling, urgency, and securing second calls.
• Maintain a fixed monthly call-review coverage target for every representative.