Client Solutions Specialist

About the Role:

• You are the person who calls clients when they miss a payment to help them get back on track.
• This is a save/retention role, not a traditional collections role.
• You will be measured on how many clients are brought current and on commitments.

What You'll Do:

• Call clients whose accounts have recently fallen behind and reach a real conversation.
• Find out what happened and secure a commitment for a specific amount on a specific date.
• Document every contact accurately and bring insights back to the team.

What We're Looking For:

• Two or more years on the phone in a role where you had to change someone's mind and close on the call.
• Experience in retention or save work, first-party early-out or loss mitigation.
• Genuine comfort with difficult, emotional conversations.

Nice to Have:

• Experience with consumer lending, debt settlement, or credit counseling.
• Familiarity with Talkdesk, LoanPro, Zendesk, or comparable systems.