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Responsibilities:
- Troubleshoot and resolve complex client issues using knowledge-based support platforms.
- Triage and prioritize daily tasks alongside long-term projects.
- Respond to clients in French as required and implement resolution plans.
Requirements:
- Minimum 3 years experience as a support engineer or similar role.
- Fluent oral and written English and French.
- Background with relational databases and SQL scripting.
Benefits:
- Competitive compensation with ownership program participation.
- Flexible work culture with remote, hybrid, or in-office options.
- Generous time off including local holidays and an annual "Dim the Lights" period.
Instructure
Instructure creates intuitive products that simplify learning and personal development. Parchment by Instructure, part of a global network of 25M learners and 8.7K educational institutions, operates with a collaborative culture and a highly knowledgeable team.