Provide professional, friendly, and timely support for Softdocs products via email, chat, phone, and case management tools.
Document every issue, action, and outcome accurately while managing multiple open cases in a fast-paced environment.
Troubleshoot by interpreting application and system logs, databases, and application behavior to identify root causes.
Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and intelligent document processing for public-sector organizations like education and government. With over 1,000 clients and a fully remote, people-first culture, the company values Candor, Curiosity, Collaboration, Grit, and Inclusivity.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Handle inbound calls in French and English to provide technical support for tax preparation software.
Diagnose and troubleshoot software issues while guiding customers through solutions step by step.
Document interactions and maintain account information accurately in accordance with guidelines.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They work with partners to fill seasonal roles and offer fully remote positions with a focus on technology and support.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Deliver customer service and support in both English and French, ensuring clear and professional communication.
Respond to customer inquiries, identify needs, and resolve issues efficiently while maintaining high satisfaction.
Collaborate with team members to support smooth contact centre operations and consistent service delivery.
The company provides customer support services in a remote contact centre environment. They offer a collaborative, values-driven working culture with opportunities for professional growth.
Handle inbound calls, chats, and emails from patients, healthcare professionals, and internal stakeholders with professionalism and empathy.
Respond to general consumer and healthcare professional inquiries, navigate websites, and manage temperature excursion requests.
Recognize, document, and report potential adverse events and product quality complaints while supporting the client as a liaison.
Alphanumeric is a recruiting company hiring on behalf of one of the world's largest pharmaceutical companies. They provide outsourced customer service support for diabetes, obesity, rare diseases, and cardiovascular and liver health products.
Assist customers with PDI Enterprise software issue resolution, documenting work in case notes and escalating issues appropriately.
Identify, analyze, and resolve issues while working with SMEs and Software Engineers to create knowledgebase content and support software quality assurance.
Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.
PDI Technologies empowers convenience retail and petroleum brands with cutting-edge technology solutions, including loyalty programs, shopper insights, and real-time market intelligence via apps like GasBuddy. They are a global team committed to excellence, collaboration, diversity, and growth.
Respond to participant inquiries about employer-sponsored savings and retirement plans.
Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
Provide support and guidance while complying with internal policies and maintaining client relationships.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
You provide informal guidance and mentorship to junior staff to build their technical skills.
You identify and implement support process improvements and collaborate with cross-functional teams.
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Manage client accounts and coordinate program requirements to ensure contractual commitments are met.
Monitor service performance and track client satisfaction against a 95% CSAT target.
Resolve client concerns proactively, aiming for 80% resolution within three business days.
A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.
Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.
This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Provide Tier I technical support for IT systems and communication tools, resolving issues promptly.
Document incidents and service requests in the ticket management system, escalating to Tier II when needed.
Deliver high-quality customer service in Spanish and English, ensuring a positive end-user experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective, skills-based review process. It fosters a collaborative, inclusive culture and values diversity, equity, and belonging.
Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.
This is a technical support role for a partner company delivering business-critical SaaS solutions to enterprise clients. The team is lean and collaborative, valuing initiative, accountability, and practical contributions.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Resolve complex credit cases and support internal banking partners across multiple channels.
Interact directly with customers to gather, clarify, and validate credit information.
Provide expert guidance and deliver outstanding bilingual customer service across Canada.
A financial services organization specializing in credit operations and customer support. They foster a collaborative, remote-first culture with an emphasis on diversity, employee well-being, and career growth.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Provides high-quality technical support to partners via multiple channels including email, phone, chat, and remote sessions.
Investigates, documents, and resolves technical issues while escalating critical incidents to appropriate teams.
Maintains knowledge base articles and identifies trending issues to improve product and service quality.
ConnectWise is a global leading software company providing a suite of tools for technology solution providers to manage their businesses and deliver customer experiences. With over 3,000 colleagues worldwide, the company fosters an inclusive culture where every employee is valued for their unique contributions.