Handle inbound calls, chats, and emails from patients, healthcare professionals, and internal stakeholders with professionalism and empathy.
Respond to general consumer and healthcare professional inquiries, navigate websites, and manage temperature excursion requests.
Recognize, document, and report potential adverse events and product quality complaints while supporting the client as a liaison.
Alphanumeric is a recruiting company hiring on behalf of one of the world's largest pharmaceutical companies. They provide outsourced customer service support for diabetes, obesity, rare diseases, and cardiovascular and liver health products.
Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.
This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.
Deliver customer service and support in both English and French, ensuring clear and professional communication.
Respond to customer inquiries, identify needs, and resolve issues efficiently while maintaining high satisfaction.
Collaborate with team members to support smooth contact centre operations and consistent service delivery.
The company provides customer support services in a remote contact centre environment. They offer a collaborative, values-driven working culture with opportunities for professional growth.
Provide Tier I technical support for IT systems and communication tools, resolving issues promptly.
Document incidents and service requests in the ticket management system, escalating to Tier II when needed.
Deliver high-quality customer service in Spanish and English, ensuring a positive end-user experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective, skills-based review process. It fosters a collaborative, inclusive culture and values diversity, equity, and belonging.
Handle inbound reservation calls in English and French for luxury Accor properties.
Deliver personalized, empathetic service to create memorable guest experiences.
Use creativity and decision-making to recommend premium options that enhance stays.
Accor is a global hospitality group operating luxury hotels and resorts worldwide. The Global Reservation Centre fosters a diverse, inclusive culture where team members are passionate about sustainable and responsible hospitality.
Deliver exceptional customer service to EQ Bank customers by identifying their banking needs and providing accurate information.
Handle large volumes of inbound calls and chats while maintaining best-in-class service standards and meeting response SLAs.
Own the digital onboarding experience and support customers through successful account setup and issue resolution.
Equitable Bank is a Canadian challenger bank that offers innovative banking solutions to Canadians. With over 800,000 customers and more than 50 years of history, the company fosters a curious and adaptive culture that challenges the status quo.
Conduct clinical intakes by phone and refer clients to appropriate resources.
Ensure adherence to departmental protocols, best practices, and customer requirements.
Maintain complete case documentation and collaborate with internal teams.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, serving clients for over 40 years. Their solutions reach over 160 million lives in 200 countries, and 40% of Fortune 500 companies choose them.
Use knowledge-based support platforms to troubleshoot and resolve complex client issues via email in accordance with agreed SLAs.
Triage and prioritize daily tasks, liaise with development and SRE teams, and escalate issues as appropriate.
Write high-quality documentation and produce workflows on functionality and issue resolution for internal use and customer understanding.
Instructure creates intuitive products that simplify learning and personal development. Parchment by Instructure, part of a global network of 25M learners and 8.7K educational institutions, operates with a collaborative culture and a highly knowledgeable team.
Handle inbound calls from banking customers to resolve inquiries and complaints.
Maintain a positive, empathetic, and professional attitude while providing best solutions.
Escalate issues to Operations Supervisor and ensure timely resolution.
Unifin Inc is a BPO company operating in North America, Latin America, and the Asia Pacific region. The company fosters a start-up culture with unlimited growth opportunities, supporting employees through mentoring and merit-based promotions.
Lead client-facing HRIS and payroll integration projects from kickoff to post-launch stabilization.
Translate business and operational requirements into clear technical documentation and data mappings.
Manage project plans, timelines, risks, and dependencies across multiple concurrent engagements.
Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies. It uses objective, AI-based review to streamline recruitment and support career growth.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Collaborate with business leaders to design recruitment strategies for bilingual markets, ensuring inclusive candidate experiences.
Conduct full-cycle recruitment including sourcing, screening, and interviewing in English and French using Greenhouse ATS.
Drive diversity, equity, and inclusion initiatives while optimizing recruitment processes and metrics.
Momentum Financial Services Group is the team behind Money Mart, Canada's largest non-bank branch network, providing financial solutions for underserved communities. With over 40 years of experience, the company serves more than a million customers annually and fosters a culture of collaboration and responsible innovation.
Respond to participant inquiries about employer-sponsored savings and retirement plans.
Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
Provide support and guidance while complying with internal policies and maintaining client relationships.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.
Resolve complex credit cases and support internal banking partners across multiple channels.
Interact directly with customers to gather, clarify, and validate credit information.
Provide expert guidance and deliver outstanding bilingual customer service across Canada.
A financial services organization specializing in credit operations and customer support. They foster a collaborative, remote-first culture with an emphasis on diversity, employee well-being, and career growth.
Manage medium-risk delinquent accounts to identify appropriate collections strategies.
Communicate with customers to explain payment options and build trusting relationships.
Collaborate with internal teams to resolve complex account situations and minimize financial losses.
This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.
Provide first-line technical support for Numeris products, troubleshooting application, Windows, file, and access issues.
Manage recurring reporting and analytical deliverables, preparing charts and validating data for the Customer Success Insights Analyst.
Coordinate client onboarding, account administration, and ticket triage to ensure timely resolution and positive client experience.
Numeris is Canada's most trusted provider of broadcast measurement and consumer behavior data, offering audience intelligence to broadcasters and advertisers for over 75 years. They foster a collaborative, curious culture with a focus on continuous learning, career growth, and community support.
Provide bilingual (English/French) customer service via calls, chats, and emails for a pharmaceutical client.
Triage medical information inquiries and document adverse events or product quality complaints in the CRM.
Maintain compliance and quality standards while supporting patients, healthcare professionals, and internal stakeholders.
Alphanumeric is hiring a bilingual customer care specialist to support one of the biggest pharmaceutical companies in the world. The company delivers high-volume, personalized customer service in a fast-paced and innovative environment with a strong focus on quality, compliance, and empathy.
Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
Communicate arrival windows, review technician reports, and upload service reports to Jobber.
Follow up on unpaid invoices and quotes, coordinate return visits, and help technicians locate properties.
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.
Manage a portfolio of 50+ active clients, serving as the primary coordination point for grant strategies and ensuring timely submissions.
Monitor federal and provincial funding programs, assess client eligibility, and advise on opportunities to pursue.
Coordinate internal and external writers, review and edit submissions for quality and compliance.
Zero To One Strategic is a specialized consultancy that helps innovative companies maximize revenue from Canadian R&D and innovation programs. The company, which has helped clients secure millions in funding, operates in a fast-paced, collaborative environment with a small team passionate about Canadian innovation.
Act as primary point of contact for international relocation cases, coordinating services and guiding clients through complex mobility processes.
Build trusted relationships with assignees, corporate clients, and external providers to ensure smooth, personalized relocation experiences.
Manage multiple cases, interpret policies, and proactively resolve issues to maintain high service standards and customer satisfaction.
Our partner company is a global mobility and corporate relocation firm that helps individuals and families navigate international moves. They offer a collaborative team environment with ongoing training and exposure to global service networks.