Handle inbound calls in French and English to provide technical support for tax preparation software.
Diagnose and troubleshoot software issues while guiding customers through solutions step by step.
Document interactions and maintain account information accurately in accordance with guidelines.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They work with partners to fill seasonal roles and offer fully remote positions with a focus on technology and support.
Manage client accounts and coordinate program requirements to ensure contractual commitments are met.
Monitor service performance and track client satisfaction against a 95% CSAT target.
Resolve client concerns proactively, aiming for 80% resolution within three business days.
A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.
Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Maple is Canada's leading on-demand healthcare platform, connecting patients with doctors and specialists. With over 8 million patients and 7,000 business partners, they empower bold thinking and aim to make an impact.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Provide Tier I technical support for IT systems and communication tools, resolving issues promptly.
Document incidents and service requests in the ticket management system, escalating to Tier II when needed.
Deliver high-quality customer service in Spanish and English, ensuring a positive end-user experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective, skills-based review process. It fosters a collaborative, inclusive culture and values diversity, equity, and belonging.
Use knowledge-based support platforms to troubleshoot and resolve complex client issues via email in accordance with agreed SLAs.
Triage and prioritize daily tasks, liaise with development and SRE teams, and escalate issues as appropriate.
Write high-quality documentation and produce workflows on functionality and issue resolution for internal use and customer understanding.
Instructure creates intuitive products that simplify learning and personal development. Parchment by Instructure, part of a global network of 25M learners and 8.7K educational institutions, operates with a collaborative culture and a highly knowledgeable team.
Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.
This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Deliver exceptional technical support, onboarding, and platform troubleshooting to enterprise clients via phone, email, and chat.
Host live troubleshooting calls and product training sessions to guide clients through platform features and resolve technical roadblocks.
Manage ticket queues efficiently to maintain strict response times and high resolution rates, escalating issues when necessary.
Keeper Security is a cybersecurity company transforming password and privileged access management for people and organizations globally. The company is trusted by millions of individuals and thousands of organizations, and is one of the fastest growing cybersecurity firms.
Act as the primary technical point of contact for named accounts, driving account health and stability.
Orchestrate complex resolution by leading end-to-end troubleshooting of high-impact cases.
Champion the customer voice by representing needs in internal engineering reviews and managing critical escalations.
Everpure is a data platform company that evolved from a storage pioneer, closing fiscal 2026 with $3.7 billion in revenue. They have been named Fortune's Best Workplaces in Technology and foster a culture of innovation, growth, and teamwork.
Resolve complex credit cases and support internal banking partners across multiple channels.
Interact directly with customers to gather, clarify, and validate credit information.
Provide expert guidance and deliver outstanding bilingual customer service across Canada.
A financial services organization specializing in credit operations and customer support. They foster a collaborative, remote-first culture with an emphasis on diversity, employee well-being, and career growth.
Respond to participant inquiries about employer-sponsored savings and retirement plans.
Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
Provide support and guidance while complying with internal policies and maintaining client relationships.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Own the full onboarding journey for net-new customers, from setup to live handoff with Customer Success.
Manage multiple concurrent onboardings in a high-volume environment with 1:1 and group training.
Drive customers to adoption and self-sufficiency, collaborating cross-functionally to improve the onboarding playbook.
Roofr provides a CRM platform for roofing businesses, integrating sales tools, payments, and material ordering. They are a successful startup with a strong culture and financials, offering growth opportunities.
Provide intermediate-level customer support via phone, email, web chat, and back-office channels.
Investigate processing issues, data integrity problems, and edit code rejections to resolve discrepancies.
Maintain accurate case records, follow SLAs, and adapt to evolving program requirements.
The company provides essential customer and technical support for a federal health program, assisting individuals with inquiries and resolving technical and administrative issues. It operates as a partner company with a focus on professionalism, accuracy, and independent remote work.
Own post-sale relationships with largest enterprise accounts in banking, telco, and IT.
Drive adoption and expansion of 2501 agents inside complex infrastructure environments.
Be the bridge between business and technical teams, reducing churn and feeding customer signal into the roadmap.
2501 builds autonomous AI agents for shell-based production tasks, using open-source and flagship models to automate incident response. It is a tight-knit team of DevOps and Infra engineers backed by European VC funds.
Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Guiding customers through signup, identity verification, and screening checks.
Providing help desk support via live chat with same-day ticket resolution.
Advocating for customers by providing feedback to stakeholders to improve the app.
Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.
Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
Communicate arrival windows, review technician reports, and upload service reports to Jobber.
Follow up on unpaid invoices and quotes, coordinate return visits, and help technicians locate properties.
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.