Senior Training Lead
Benefits
22w maternity
12w paternity
Similar Jobs
See allTraining & Enablement Lead
NetImpact Strategies
US
Training Program Management
Instructional Design
Stakeholder Coordination
Learning and Development Specialist
Hone
US
Learning Management Systems
Facilitation
Communication
Program Manager, Performance Effectiveness
Chime
US
Performance Management
Data Analytics
Dashboards
Technical Trainer Lead, Design (Contract)
Nava
US
Instructional Design
Accessibility
Facilitation
Medical Management Quality & Training Manager
Partner Company
US
Quality Assurance
Training & Development
People Management
About the role:
- Chime is building a world-class Member Services organization, and the quality starts with how well agents are trained.
- This new Sr. Training Lead role focuses on training governance, hands-on facilitation, and holding BPO partners accountable.
Key Responsibilities:
- Own training execution across lines of business, ensuring BPO trainers facilitate programs as expected.
- Travel to partner sites to train new hire classes and co-facilitate alongside BPO trainers.
- Measure training effectiveness using graduation rates, nesting performance, and speed to proficiency.
What we offer:
- A remote role with approximately 30% travel to BPO partner sites.
- Comprehensive health, financial, and wellbeing benefits, plus generous vacation policy.
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
Chime
Chime is a financial technology company that offers banking services to help people achieve financial progress. They are a large team of problem solvers focused on empowering members and have a culture of entrepreneurship and integrity.