Manager, Customer Success, Account Leaders & Product Operations

Your Role:

• Act as the in-house steward of client relationships, ensuring contractual commitments are met and client expectations are exceeded.
• Manage the day-to-day operations of Account Leadership and Product Operations teams, fostering a culture of ownership and accountability.

Key Responsibilities:

• Conduct Executive and Quarterly Business Reviews that deliver actionable insights and strategic outcomes.
• Oversee product operations including forecasting, redemption planning, and partner management to mitigate risks.
• Drive continuous improvement through automation, process optimization, and technology enhancements.

What We're Looking For:

• Five or more years of leadership experience in customer success, account management, or product operations.
• Strong analytical skills to analyze operational performance and develop strategic recommendations.
• A customer-first mindset with exceptional communication and conflict resolution abilities.