Scaled Customer Success Manager - Ads

About the Role:

• This role focuses on building and managing digital and 1:Many customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers.
• You will manage a broad portfolio, ensuring success through developed playbooks, content delivery, metrics, and automation, while also carrying a small book of direct relationships.

Responsibilities:

• Diagnose and solve diverse retention and expansion challenges across the ads portfolio, creating new frameworks.
• Become an expert on Helium 10 Ads and Amazon Seller Central tools to build scaled engagement strategies.
• Manage a small book of direct business with quarterly reviews and identify expansion opportunities.

Skills & Qualifications:

• 5+ years in customer success, account management, or retention with end-to-end program ownership.
• Direct experience with Amazon Seller Central Ads or Helium 10 Ads platform and hands-on campaign management.
• Strong data literacy and ability to analyze campaign performance to make data-driven recommendations.

Benefits:

• Flexible Paid Time Off, medical, dental, vision, FSA, HSA, life insurance, pet insurance, 401k with match.
• Paid parental leave, volunteer days, Wellhub and Peloton memberships, and fertility support through Carrot.