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Responsibilities:
- Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines.
- Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including Mammography, MRI, CT, Ultrasound, and more.
- Accurately document all patient interactions, updates, and outcomes in CRM and scheduling systems.
Qualifications:
- High School diploma or GED required; minimum 6 months experience in work from home customer service, scheduling, healthcare, or call center environment.
- Ability to type 35-40 wpm and proficiency with Windows, Microsoft Outlook, Word, and Excel.
- Strong problem solving, multitasking, organizational, and communication skills; working knowledge of medical terminology preferred.
Compensation & Benefits:
- Competitive wage of $16.00 per hour.
- Comprehensive benefits package including health, dental, vision insurance, 401(k) with company match, PTO and holidays, and flexible spending accounts.
- Employee wellness programs and career development opportunities to support growth and well-being.
Carenet Health
Carenet Health is a healthcare contact center that fosters collaboration, creativity, and innovation. They empower growth through trust and opportunity, offering a diverse and inclusive work environment.