Customer Experience Agent
Benefits
Unlimited PTO
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What You'll Do:
- Handle escalations from complex billing to edge-case hardware issues.
- Troubleshoot device connectivity and syncing problems.
- Drive loyalty through meaningful relationships with the dog parent community.
What You'll Bring:
- At least 1 year of customer support, ideally with technical focus.
- Hardware troubleshooting experience and excellent communication skills.
- A natural problem-solving mindset and comfort with fast-paced startups.
Why You'll Love Us:
- Flexible PTO and full medical, dental, and vision coverage.
- Wellness perks including One Medical, Kindbody, and Talkspace.
- Dog-friendly office and free Fi membership.
Fi
Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.