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Needs Assessment:
- Take an objective consultative approach, engage in thorough needs assessment interviews from customer C-level executives down to agent/front line level.
- Identify customer's corporate strategy, goals and initiatives that will drive investment decisions and link to the financial business assessment.
Financial Acumen:
- Understand a customer's corporate financial position, the drivers of profitability, OpEx and CapEx budgets along with key KPIs that drive customer investment decisions.
- Understand key decision makers (including c-level executives) priorities, KPI's and financial goals that drive their individual decision criteria.
Portfolio Management:
- Manage and interpret customer requirements through astute discovery skills to understand, anticipate and match customer gaps and capabilities to the NICE portfolio of solutions and services.
NICE
NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.