We're seeking a proactive Tier 2 Support Desk Technician to crush tickets in a fast-paced MSP environment. You'll troubleshoot escalated issues, own problems from start to finish, and work across multiple client systems without missing a beat.

Key Responsibilities:

Handle escalated support tickets across varied client environments and tech stacks.
Troubleshoot issues with Microsoft 365, Windows OS, and basic networking components.
Document fixes and patterns to prevent recurring issues and keep the team efficient.

Required Skills and Environment:

Proven MSP experience supporting multiple clients, not just internal systems.
Strong troubleshooting instincts and solid knowledge of ticketing systems like ConnectWise.
Ability to prioritize in a high-volume setting and communicate clearly with clients and team members.
Must be based on the West Coast with a reliable home office setup for fully remote work.

Boutique IT Recruiting Agency

This company is a boutique IT recruiting agency specializing in placements for IT consulting companies and managed services providers. It focuses on permanent, full-time positions in a fast-paced, problem-solving environment typical of the MSP sector.

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