Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, networking devices and hardware peripherals.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.
Act as the initial point of contact for users reporting technical issues or requesting assistance.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Independently manage and prioritize a personal ticket queue from intake through resolution.
Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.
Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Providing rapid, high-quality support for end users using remote assistance tools.
Independently triaging, investigating, and resolving technical issues while documenting findings.
Creating internal and user-facing documentation to improve support efficiency.
Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. CATF is highly respected for its deep expertise and research on energy and industrial systems, with offices in Boston, Washington D.C., and Brussels, and staff working virtually around the world.
Provide first-line technical support to internal users.
Diagnose and resolve basic hardware, software, and connectivity issues.
Document incidents, requests, and resolutions accurately.
We deliver sustainable, innovative, and economical solutions for real estate, industry, energy, and infrastructure, acting as consultants and implementers. Our 6,000+ employees across 63 global locations work in interdisciplinary teams, combining visionary thinking with the latest technologies.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Own day-to-day IT support and employee lifecycle management including onboarding/offboarding, device setup, and access control for tools like Microsoft 365 and Slack.
Coordinate with managed service providers and troubleshoot infrastructure issues such as VPN, networking, and email delivery across macOS, Linux, and Windows environments.
Support acquisitions integration by assessing agency tech stacks, migrating legacy systems, and connecting them to Dwelly's core platforms with minimal disruption.
Dwelly is a UK-based, AI-enabled lettings and property management platform that grows by acquiring estate agencies and building technology to automate tenant management, payments, and property maintenance. The company is a fast-growing, product-focused organization backed by top-tier investors, with a team possessing deep experience in real estate, technology, and operations, fostering a culture of hard work and ambitious results.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.
Provide remote telephone and email-based IT operational support.
Troubleshoot and resolve IT incidents and service requests.
Fulfill requests and resolve incidents to meet established SLAs.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Red Cup IT provides IT solutions as strategic consultants for their clients. Details on the company size and culture were not provided in the job description.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.