Support Studs Studios by communicating directly with Retail teams to resolve issues in the moment and retroactively.
Act as liaison between Retail field team and customers for day-to-day operations including appointment scheduling and modifications.

Customer Satisfaction & Service Recovery:

Deliver exceptional customer service across email, text, and social channels using Zendesk and Shopify.
Meet or exceed all service level agreements as defined by Retail Leadership.

Escalation, Reporting & Insights:

Use appropriate escalation paths and partner with internal stakeholders for timely resolution.
Support customer experience reporting, maintain data accuracy, and identify trends from customer interactions.

Studs

Studs is a category-defining ear piercing and earring brand that offers an end-to-end Earscaping® experience with a focus on safety and expertise. We are a New York City-based company with a cool, fun, and welcoming culture.

Apply for This Position