Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
Conduct video calls to guide users, train them on platform features, and promote self-service resources.
Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.
Provide clear, timely, and customer-friendly support for OneLogin service questions and technical issues.
Perform initial troubleshooting, gather logs, and document findings before escalating when needed.
Take ownership of assigned cases, keep customers informed, and collaborate with senior engineers to resolve complex issues.
One Identity provides identity and access management solutions to secure and manage information infrastructure. The company has a global team and emphasizes a culture of innovation, teamwork, and wellbeing.
Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.
JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Administer Identity and Security operations platforms (Okta, Active Directory, Azure, AWS/IAM).
Provide Tier 3 support for identity/security issues and develop policies.
Act as SME for SSO, SAML, and SCIM.
CI&T helps large enterprises transform AI potential into real business impact with AI deployment and tech-integrated solutions. With 8,000 employees across 25+ countries, they foster a collaborative, inclusive culture and are invested in innovation and diversity.