HR Service Delivery Coordinator

Summary:

• The Care Advisory Coordinator serves as a central point of contact for HR service delivery.
• Responsible for triaging and resolving a high volume of HR inquiries, ensuring accurate interpretation of policies and consistent application of processes while maintaining a high level of service and compliance.
• Partners with HR Operations and cross-functional teams to execute key administrative processes, maintain data integrity and support ongoing HR initiatives.

Essential Duties and Responsibilities:

• Manage all incoming calls and shared inbox inquiries with prompt, accurate, and professional responses.
• Ensure all contacts are appropriately documented and resolved or escalated within established service level timeframes.
• Retain ownership of all requests regardless of path, actively monitoring progress and following through to ensure accurate and timely completion within established service level expectations.

Required Qualifications:

• Minimum of one (1) year of experience in human resources, HR service delivery, customer service, or administrative support preferred.
• Strong organizational skills with the ability to manage competing priorities, maintain accuracy, and reach timely resolutions through effective problem solving.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.