Serve as the primary point of contact for the HR contact center, managing all incoming calls and shared inbox inquiries with prompt, accurate, and professional responses.
Own the full lifecycle of all incoming service requests submitted through the HR Service Request System, from initial receipt and accurate logging through resolution or escalation.
Process routine employee lifecycle transactions within the HRIS to maintain accurate and compliant employment records, including status changes, job updates, and other standard employee record modifications.
Take inbound calls from patients, providers and members
Support members with their insurance needs, questions or concerns
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Serve as the primary point of contact for patients, families, facility partners, and providers.
Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications.
Maintain accurate, compliant patient documentation within our EMR system.
Pine Park Health is a value-based primary care practice aiming to redesign healthcare for senior living residents. They operate in over 185 communities across Arizona, California, and Nevada, focusing on improving healthcare for seniors by providing regular prevention and screening.
Independently manage the day-to-day administration of benefit plans, including medical, dental, vision, and 401(k), ensuring data integrity across all systems.
Partner with our leave administrator, Unum, to manage end-to-end LOA processes, including FMLA, state leaves, ADA accommodations, and company leave programs; ensure compliance, accurate tracking, and a seamless employee experience.
Resolve routine benefit issues for employees with empathy and urgency, elevating the consumer experience for our own team members.
Hims & Hers is a health and wellness platform committed to helping individuals feel their best through improved health. They focus on customer-centric, affordable, and personalized care, and is a public company traded on the NYSE under the ticker symbol “HIMS”.
Manage a steady, high volume of inbound calls and emails daily.
Act as a first-line troubleshooter for members facing technical hurdles.
Work closely with internal teams to resolve complex issues quickly.
Spring Health's mission is to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with clients including Microsoft, Target, and Delta Airlines.
Provide administrative and operational support to Human Resources.
Maintain the integrity of recruiting activity within the ATS.
Coordinate and facilitate pre-employment and onboarding processes.
Milestone Education is a passionate and forward-thinking community of educators, administrators, and professionals dedicated to shaping the future by nurturing young minds. As a new and dynamic education management company, Milestone is setting a new standard for school operations.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Provide compassionate support and expert guidance to Medicaid recipients.
Address inquiries and resolve issues to impact the health and satisfaction of clients.
Join a dynamic team dedicated to making a difference in the lives of underserved communities.
Avesis has been providing essential ancillary benefit solutions since 1978. Today, their programs cover more than 8.5 million members throughout the country. They strive for excellence in all that they do and their benchmark performance in terms of member satisfaction and client retention underscores this singular focus.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Conduct research to understand healthcare needs and identify ways to reach caregivers.
Perform telephonic outreach to enroll children in care and ensure onboarding.
Collaborate with healthcare professionals to support patient re-engagement.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.
Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.
Execute, validate, and audit complex HR transactions in ADP and Workday.
Address escalated inquiries and technical HRIS issues.
Create and deliver training plans for end users to improve their knowledge and skills.
Amentum is a global leader in advanced engineering and innovative technology solutions. They have approximately 50,000 employees in more than 70 countries across all 7 continents. Amentum's commitments are underpinned by the belief that safety, collaboration, and well-being are integral to success.
Providing guidance to employees and managers with questions and concerns.
Milestone Business Solutions is a professional services firm providing outsourced accounting and HR to small and medium businesses. As a remote-first company headquartered in Indianapolis with a national footprint, Milestone values talented, committed, and fun-loving team members and celebrates a collegial and supportive culture free of office politics.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.
Serve as the primary point of contact for US employee benefits questions.
Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through.
Investigate and resolve issues across systems, vendors, and payroll.
Beghou Consulting helps life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. They bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes. They have 10 global offices.
Assist in processing payroll on a regular schedule for our U.S. and International employees
Serve as the first point of contact for employee payroll inquiries (paychecks, taxes, deductions, direct deposit, etc.)
Review and audit payroll data for accuracy (hours worked, pay rates, deductions)
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. They are committed to helping solve common security problems with a culture of respect, collaboration, ownership, and results.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.