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Role:
- Provide empathetic support to customers with tracking-related inquiries via email and chat.
- Track and trace customer shipments across international borders, resolving concerns using established SOPs while exercising judgment for unique situations.
- Research tracking issues and provide accurate updates.
About You:
- You have 1+ years of experience in customer-facing roles, ideally in a startup or high-growth company.
- You genuinely care about helping customers and communicate clearly and warmly in written and verbal English.
- You're comfortable with technology, can navigate multiple systems, and thrive in evolving environments.
Why join:
- You'll be part of a supportive team that values quality over speed, thoughtful problem-solving, and genuine customer connections.
- Your work directly impacts both businesses and individuals worldwide, and empathy and initiative are highly valued.
Passport
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.