Strategic Account Executive

Primary Responsibilities:

• Build and maintain strong relationships with brokers, consulting partners, and client organizations to ensure retention and satisfaction.
• Serve as the primary point of contact for clients, coordinating internal and external stakeholders to deliver solutions that meet client objectives.
• Guide clients through plan design strategies, adoption, and optimization, including education on trends, new products, and cost-containment strategies.

Data Analysis and Reporting:

• Analyze client data, develop reports, and present insights to support business decisions and enhance service delivery.
• Facilitate client meetings, presentations, and renewals, ensuring clarity, preparation, and follow-up on action items.
• Identify at-risk accounts, develop action plans in collaboration with internal teams, and escalate issues as needed.

Implementation and Support:

• Support implementation of new clients, products, and business initiatives to ensure smooth transitions and client satisfaction.
• Work independently in a remote environment while coordinating with internal teams.
• Contribute to a supportive and collaborative work culture focused on growth and client success.