Answer inbound calls in English and French for luxury hotel reservations.
Listen actively to understand guest needs and recommend ideal room or package.
Bring warmth and creativity to every interaction by tailoring recommendations.
Accor is a global hospitality company operating luxury hotels and reservation services. The company fosters a diverse and inclusive culture with a passionate team of well-travelled professionals.
Respond to guest inquiries regarding room reservations, availability, pricing, and special offers with personalized service.
Ensure accurate billing and financial transactions while collaborating with team members to exceed guest expectations.
Upsell resort services and offerings to educate guests on all available experiences.
The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.
Respond to guest inquiries regarding room reservations, availability, and special offers.
Assist in resolving guest challenges and ensure effective follow-through.
Upsell resort services and ensure accurate billing and financial transactions.
The Dunlin, Auberge Collection, is a coastal escape in South Carolina's Sea Islands offering a boutique luxury resort experience. It is part of the Auberge Collection, a portfolio of 30 extraordinary hotels, resorts, residences, and private clubs, fostering a culture of crafted luxury and gracious service.
Serve as the voice of our customers, providing exceptional support across multiple channels to ensure a seamless experience for hotel partners.
Strengthen client relationships and promote software adoption by gathering feedback and sharing insights with the team.
Create training materials and update support resources while staying ahead of system updates to make a lasting impact.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. With over 650 employees across 40+ countries, we are a remote-first team recognized as a top workplace and on Deloitte's Technology Fast 500.
Provide timely and accurate reservation services for guests across multiple luxury properties.
Drive sales conversions and ensure exceptional guest experiences at every touchpoint.
Respond to guest inquiries within 24 hours via phone and email.
Aspen Hospitality develops and operates luxury hotels, private clubs, and residential properties under The Nell and Limelight brands. With a growing portfolio across the US, they emphasize a culture of inclusion, equity, and diversity.
Respond to guest inquiries about room reservations, availability, pricing, and special offers.
Assist in resolving guest challenges and ensure follow-through to exceed expectations.
Work closely with team members and other departments to ensure accurate billing and financial transactions.
The Dunlin is a boutique luxury retreat on Johns Island, South Carolina, offering 72 cottage-style rooms and a destination spa. It is part of Auberge Collection, a portfolio of 30 hotels, resorts, and residences.
Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Provide clear and professional communication regarding booking details and availability.
Maintain organized records of client bookings and respond to customer questions as needed.
We are a hospitality and travel company focused on providing reservation and booking services to clients. We offer a supportive, collaborative team culture with ongoing training and development.
Prospect, nurture, and book group business within a defined territory.
Build and maintain a sales pipeline and exceed personal sales goals.
Develop relationships with stakeholders and plan sales trips and trade shows.
Fairmont Empress is a historic luxury hotel in Victoria, BC, offering 431 guest rooms, spa, and dining. It is part of Accor, with a team of hospitality professionals dedicated to providing memorable experiences.
Exceed personal sales room revenue booking goals: monthly, quarterly and yearly in group room, rental revenue, catering, prospecting, and site inspections.
Actively identify, qualify and solicit new business within the assigned territory and manage complex incoming opportunities.
Develop key and developmental accounts for long-term business partnerships and strengthen relationships with existing customers.
Hamilton Princess & Beach Club is Bermuda's only luxury urban resort, offering world-class accommodations, a renowned modern art collection, and celebrated restaurants. The company fosters a unique, passionate, and pleasant culture, valuing its team of international hospitality professionals.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.
Support client inquiries for reservations and scheduling.
Maintain accurate client records and coordinate hospitality services.
Communicate professionally with clients via email, phone, and online platforms.
Aisles & Abroad provides hospitality coordination services. The company fosters a professional, inclusive, and service-focused environment with a supportive team.