Source Job

• Answer clients’ Crypto DW/ Trading/Consumer/Kraken Desktop questions via text and live support channels (Zendesk/Email/possibly Telegram).
• Provide testing and feedback for new trading features before they are released to clients.
• Assist in the management of our Consumer, Trading, Futures, Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.

• Own the publishing calendar across platforms.
• Write first drafts of posts across formats.
• Coordinate with DeFi Growth on incentive campaigns.

Kernel is redefining the restaking and decentralized finance landscape by building an interconnected ecosystem that seamlessly bridges security, liquidity, and rewards. The Kernel ecosystem has already garnered $2.2B+ in TVL, showcasing its robust growth and value proposition.

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

• Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
• Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.

Kraken is committed to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. It is a fully remote company with Krakenites in 70+ countries who speak over 50 languages and is committed to industry-leading security, crypto education, and world-class client support.

• Own the content engine, run Nansen's social presence across X, LinkedIn, and wherever culture lives.
• Turn onchain data, Smart Money signals, and product updates into posts people actually share.
• Own the brand voice day-to-day and grow the audience with a growth mindset.

Nansen surfaces the signal and creates winners in the future of finance. They are building a new way to trade: agentic, onchain, and fully integrated for their team of ~80 people; they stay lean and believes every hire has to be worth three.

• Identify and recruit new affiliates with audiences interested in prop trading.
• Manage and nurture relationships with top program partners.
• Dive into data to identify areas of opportunity and share regular performance updates.

Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries who speak over 50 languages.

• Provide real-time support to traders via chat, email, and community channels
• Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
• Help troubleshoot common platform issues and guide users through solutions

Tradeify Crypto is a rapidly growing cryptocurrency proprietary trading firm built to empower traders with access to capital, cutting-edge tools, and a high-performance trading ecosystem. They aim to create the most trader-centric platform in crypto, combining capital access, advanced technology, education, and community.

• Identify and source potential partners (influencers, educators, communities, agencies).
• Assess partner quality, audience relevance, and growth potential.
• Onboard partners into tracking and partner systems.

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They provide our clients with a robust and versatile trading experience.

• Build and manage a portfolio of high-net-worth and retail individual clients.
• Foster personalized relationships by understanding clients’ financial goals and investment preferences.
• Guide clients through the account opening process, ensuring a seamless experience.

Binance is a cryptocurrency exchange platform. They are looking for someone with 1-3 years of experience in financial services.

• Act as Kraken Pro’s primary trading authority across content, events, and public channels
• Teach traders how to trade (not just how to use the product)
• Build trust through transparent, real-trading analysis

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto. As a fully remote company, they have Krakenites in 70+ countries and are committed to industry-leading security, crypto education, and world-class client support.

• Create new social media accounts and watch approximately 350 videos.
• Screen record on your smartphone across Instagram Reels, Facebook Reels, and TikTok.
• Report and upload your recordings after each session.

CrowdGen is a company where you can join the CrowdGen Community as an Independent Contractor. They offer project-based opportunities for social media enthusiasts.