Technical Support Specialist

What you'll do:

• Serve as the first line of defense for clients experiencing technical issues via email, chat, phone, or virtual meeting.
• Leverage Salesforce and Mogli product knowledge to assess client needs and configure basic automations.
• Actively participate in the product release cycle by testing new versions and documenting changes.

What we hold sacred:

• Empathy: listen, ask questions, and offer tactful solutions.
• Hustle & tenacity: deliver exceptional client experiences and eliminate barriers.
• Proactivity: outline next steps early and often to build trust.

What you bring:

• 2+ years in software support with Salesforce power user or administrator experience.
• Strong analytical, troubleshooting, and communication skills.
• Ability to manage multiple priorities and adapt to changing environments.

Benefits:

• Complete medical, vision, dental, disability, and life insurance fully covered by Mogli.
• Matching 401k plan and flexible time off with paid holidays and sick days.