Customer Support Representative

The Outcomes You’ll Deliver:

• Increase customers’ brand loyalty by providing exceptional service.
• Decrease resolution time by diagnosing issues quickly and handling tickets efficiently.
• Reduce the number of channels a customer needs to touch to resolve an issue.

In this role, you can expect to:

• Answer phones and provide excellent support for troubleshooting.
• Reply to customer service tickets via email for timely resolution.
• Enter high school sports rosters, schedules, and scores with accuracy.

To thrive in this role, you have:

• Knowledge of Windows 10 operating system.
• Excellent written and verbal communication, comfortable with phone and email.
• Strong understanding of fan culture and passion for sports or entertainment.

Why you’ll love working at PlayOn:

• Product, potential, and people – a leader in the high school event space with constant evolution.
• Contributions have real impact in a growth-stage company with opportunities for skill growth.
• Culture built on accountability, collaboration, growth, and fairness, with a team that plays hard and supports each other.