Ensure same-day, accurate event entry for school events in GoFan HQ or via CSV imports.
Maintain high-quality data standards with complete and correctly formatted records.
Organize and track incoming requests to prevent missed or unresolved entries.
PlayOn builds technology for high school athletics, offering ticketing, streaming, fundraising, and more through GoFan, NFHS Network, and MaxPreps. They are a growth-stage company backed by KKR, with a culture of accountability and collaboration.
Provide exceptional customer service as a brand ambassador for a sports streaming platform, helping fans stream games and resolve issues.
Educate fans on products and features while talking sports, using technology tools to deliver superior fan experiences.
Develop knowledge of client products and services, and multitask efficiently in a remote environment.
Sutherland is a digital transformation company that helps clients in industries like banking, insurance, and media achieve greater agility and transform automated customer experiences. With over 35 years of experience and recently recertified as a Great Place to Work, the company has a culture focused on employee advancement and recognition.
Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Function as the customer advocate and provide internal feedback on how to better serve schools.
Manage all post-sale activity for clients through strong relationship-building and product knowledge.
Increase customer retention through strategic engagement to ensure schools realize value from the GoFan platform.
PlayOn provides digital ticketing and fan engagement solutions for school sports. They are a rapidly growing company with a proven business model and a passionate, supportive team.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.
Act as the primary contact for sportsbook clients, resolving product and trading queries in real time.
Investigate anomalies and escalate complex incidents to technical or trading teams.
Support product enhancements by documenting issues and sharing customer feedback.
This company is a partner that provides AI-powered job matching services. It operates globally, using technology to streamline recruitment for hiring firms.